Flextel Limited - UK Vsim numbers are currently failing – Incident details

All systems operational

UK Vsim numbers are currently failing

Resolved
Major outage
Started 25 days agoLasted 2 hours 6 minutes

Affected

Voice Services

Major outage from 1:50 PM to 2:26 PM, Degraded performance from 2:26 PM to 3:56 PM

Mobile numbers

Major outage from 1:50 PM to 2:26 PM, Degraded performance from 2:26 PM to 3:56 PM

Updates
  • Resolved
    UTC
    Resolved

    Our partner has confirmed this issue was fully resolved at 15:31

  • Update
    UTC
    Update

    Our upstream provider has confirmed they have implemented a fix. We are continuing to monitor until they confirm the issue is resolved.

  • Monitoring
    UTC
    Monitoring

    We are starting to see traffic come back through. The upstream provider is still investigating the issue and have not confirmed a fix

  • Investigating
    UTC
    Investigating

    We have reported this as P1 issue to our infrastructure partner, and are awaiting a response.